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[ 007 / SHIPPING ]

Shipping policy.

How we move your order from Yiwu to your door — and from our California warehouse to your customer’s mailbox in 2–5 days. Plain English, no hidden fees. Last updated August 2026.

DDP TO 100+ COUNTRIES

One price,

duties and customs included.

US WAREHOUSE (FONTANA, CA)

2–5 days

domestic shipping to any US state.

PRODUCTION FROM YIWU

7–15 days

typical lead time after proof approval.

TRACKING

Door-to-door,

live tracking link on every DDP order.

Shipping terms (Incoterms 2020).

Pick the level of door-to-door coverage that fits your team. We quote each option transparently so you can compare.

EXW

Ex Works (Yiwu)
We handle
Production, packing, marking, export documents
You handle
Pickup at our factory, export clearance, freight, customs, duties
Best for
Customers with their own freight forwarder in China

FOB

Free On Board (Ningbo / Shanghai)
We handle
Production, packing, export clearance, loading on vessel
You handle
Ocean freight, insurance, customs, duties, last mile
Best for
Customers with import capability in destination country

CIF

Cost, Insurance & Freight
We handle
Production, packing, freight to destination port, insurance
You handle
Customs clearance, duties, last-mile delivery
Best for
Customers who want port-to-port covered but handle import

DDP

Delivered Duty Paid (door-to-door)
We handle
Production, packing, freight, insurance, customs, duties, last mile
You handle
Nothing — we deliver to your door
Best for
Most US / EU / UK / AU customers — one price, one invoice, no surprises

Lead times by region.

Production starts after proof approval and deposit receipt. Quoted delivery times are estimates, not guarantees — see Terms of sale.

RegionProductionSea (port-to-port)Air (door-to-door)DDP (door-to-door)
United States7–15 days22–32 days (LA/LB port)5–9 days (LAX)9–18 days door-to-door
Canada & Mexico7–15 days25–35 days6–10 days11–22 days door-to-door
United Kingdom & EU7–15 days28–40 days5–8 days10–20 days door-to-door
Australia & New Zealand7–15 days25–38 days6–10 days11–25 days door-to-door
Middle East & Africa7–15 days30–45 days7–12 days12–30 days door-to-door

All times in business days, exclude public holidays in origin and destination countries, and assume the receiving address is a commercial (not residential) location.

US warehouse fulfillment (Fontana, CA).

We hold stock of best-selling blanks and finished goods in our Southern California warehouse. Once an order is in stock, it ships to any US address in 2–5 business days via UPS, FedEx, or USPS, with tracking emailed automatically. This is ideal for POD platforms, drop-shippers, and brands with steady reorders.

For full US-warehouse case study, see Shipping and DDP shipping.

Tracking.

For every DDP and air-freight order, we send a live tracking link as soon as the carrier picks up the shipment. The link shows real-time status, customs clearance, and final delivery. For ocean freight (FOB / CIF), we provide the master B/L number and the shipping line’s tracking once the vessel sails.

Customs, duties & import taxes.

For DDP orders, all customs clearance fees, import duties, and applicable taxes are included in your quote and paid by us — no surprise bills on delivery. For non-DDP orders (EXW / FOB / CIF), you are responsible for clearing customs and paying duties in your country. We provide all required commercial invoices, packing lists, and certificates of origin free of charge.

Lost, damaged, or delayed shipments.

For DDP orders shipped by us, if a shipment is lost in transit or arrives damaged, we file the carrier claim and either reship at no cost or refund the affected units — at your option. For non-DDP orders, we assist with documentation but the carrier’s liability terms apply. Report any issue within 7 days of the expected delivery date with photos so we can act quickly.

Address changes & failed delivery.

Once a shipment is with the carrier, address changes may incur a re-routing fee charged by the carrier. If delivery fails due to an incorrect address, refusal to pay duties (on non-DDP orders), or no one available to receive, the parcel will be returned to origin at the customer’s cost.

NEED A SPECIFIC SHIPPING QUOTE?

Email our logistics team.

Send your country, ZIP / postal code, and order size — we’ll reply with DDP / FOB / CIF options within one business day.

ramon@sublimapparel.com